These days data is unavoidable. The accuracy, use and analysis of this data is what separates the good from the great. For a school, having a first-rate management information system (MIS) is crucial for maximising their data and a quality MIS support provider is a key way to get the most from that investment. Maintaining MIS systems is time-consuming, the software is complex and provides high levels of functionality.
For those that effectively utilise their MIS the rewards are great, both in terms of time saving and through the insight gained from their data. Engaging an experienced, reliable MIS support service that can help a school maximise their software while training the staff is a great way to start.
Cygnet IT Services CIC (a Community Interest Company), boast a highly experienced MIS team and loyal customer base. Its dedicated team provides MIS support to over 100 schools nationally using the Capita SIMS and Pupil Asset MIS software. Its secret to maintaining such a loyal customer base is simple.
Reliable support, exceptional customer service and professional expertise that goes well beyond just resolving problems as they arise.
Cygnet stepped in to provide our front-line IT support at a difficult time for the school
Schools come in different shapes and sizes and what each requires from their MIS can be just as diverse. Cygnet tailors its support and training to suit each schools’ individual needs. It aims to increase your staff’s understanding of your systems and achieve a school-wide operational enhancement. Sharing his own experience of Cygnet’s services, Seaton House School bursar, Tim Roads, says: “Cygnet stepped in to provide our front-line IT support at a difficult time for the school,” adding, “They have proven themselves to be responsive, knowledgeable and reliable to manage our day to day needs and advise on longer term projects.”
It’s testimonials and customer experiences like these that Cygnet prides itself on and continually strives for. Cygnet CEO Darren King reiterates his team’s passion for customer service, sharing: “We are proud of the relationships we build and focus on ensuring we understand the individual needs of each and every customer.”
Cygnet’s remarkable service is not only recognised by its customers. The IT provider was listed as a finalist in the ‘SME of the Year’ category at the Sutton Business Awards 2019. It also achieved a customer service rating of 93% during their Capita SIMS Accreditation. Driven by its CIC status and company values – to always be supportive, reliable, creative and understanding – there are no questions about where Cygnet’s loyalty lies. Cygnet’s ‘customer first’ style service is backed up by a wealth of knowledge and professionalism. It’s no wonder its customers have remained loyal for so many years and continue to be their best advocates.
Contact Cygnet today and discover how you can make the most of your Capita SIMS or Pupil Asset system. You may find you have a similar experience to the deputy head of Burlington Junior School, who says: “I had previously worked with another SIMS team. After not receiving the service I felt we required, I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting. Their work has continued to be excellent.”